Mission Statement

 

We aim to provide high quality care for our patients based on internationally accepted treatment guidelines. We have hence come up with the following recommendations and guidelines for our centre in order to ensure delivery of the best quality, evidence based and patient centered care. 

 

Appointments

 

Our aim is construct a bespoke treatment pathway for each of our clients to suit their lifestyle and needs. To achieve this we only see a limited number of patients per day.

Please book your appointments well in advance and we also request clients who have booked their appointments not to cancel at the last minute.

For Appointments please call 94441 13980 between 9:00am and 12:00noon Monday to Saturday. Appointment line is not open during other times.

We reserve the right to charge clients who do not turn up for their appointment and failed to cancel it without ample notice.

 

Consultations

 

We will strive our best to see our clients at the designated appointment time. To ensure this we allocate a 15-minute slot per consultation and would request our patrons to be well organized with their questions and doubts to ensure that this time is well utilized.

 

Consulting Fee

 

We charge all our clients a consulting fee for each visit, which has to be settled on the same visit. All procedures, i.e. Joint Injections etc, undertaken during a consultation will be billable on top of the consulting fee.

 

Investigations

 

We do rely on high quality investigative data for achieving a diagnosis and instituting management. Towards this we strenuously recommend organizing the investigations (Blood tests, X-ray, Scans etc) at the centres recommended by the doctor at the time of consultation.

The tests from an unreliable/unvetted centre may give spurious results, compromising patient care.

Hence we reserve the right to recommend redoing the tests in a practice recommended centre.

 

Prescriptions

 

The medicines we prescribe once again are of high quality and is available in all good pharmacies including, Majestic Medicals which is next to our centre. We recommend our clients to get the treatment as prescribed and not to substitute with medications recommended by a local pharmacy.

We also discourage phone calls to suggest alternate medications.

 

Telephone

 

We recommend using the telephone only for fixing appointments. We are unable to answer queries relating to symptoms and changes in health status over the phone.

For Medico legal reasons, Dr Kaushik has stopped answering health related queries over the phone, as these are not documented.

We do offer a tele-consultation facility for clients who are far via Skype, but there would be an administrative charge levied.

 

Emergencies

 

Our centre is an outpatient treatment facility and we are not equipped to handle emergencies.

In case of emergencies we advise our clients to contact a nearby treatment facility.

We can also recommend the Casualty Department at Apollo Hospital, Greams Lane, Chennai – 044 28290200